Warranty

What the warranty covers

Omvato objects are covered against defects in materials and workmanship under normal use, for the warranty period.

If an object fails because of how it was made, we will put it right. That usually means a repair or a replacement. Where neither is possible, we offer a refund.

What it does not cover

• Normal wear, including marks, scuffs and gradual changes to the surface with use
• Accidental damage, such as drops, knocks, crushing or liquid where it should not go
• Damage from misuse, or from use outside the guidance on the object page and in product care
• Modifications or repairs carried out by anyone other than Omvato
• Damage caused by a charger, cable or power source that does not match the object's requirements
• The gradual loss of battery capacity that comes with normal charging cycles
• Wear to branding, engraving or personalised finishes over time

Warranty period

The warranty period for each object is stated on your order confirmation.

The period runs from the date of delivery. Keep your order reference or invoice, as we ask for it with every claim.

This warranty is in addition to any rights you have by law.

Electronic objects

The Temperature Mug, UV Bottle, Charging Stand and Find tag are covered on the same terms as every other object.

Batteries are covered against defects, not against the gradual loss of capacity that comes with normal use.

Use the supplied cable and a suitable power source. Damage from liquid entering an electronic part, or from a charger outside the object's stated requirements, is not covered.

How to make a claim

• Contact us with your order reference or invoice number.
• Describe the fault and when it started.
• Include photographs, or a short video for anything electronic.
• We may ask you to send the object back so we can inspect it. We will tell you how.
• We confirm the outcome and the next step by email.